Facilitated discussions (FD) and mediations provide a safe environment for individual parties to repair their interpersonal relationship, identify and discuss options and come to an agreement about how they can work together more effectively in the future.
Used
- to resolve interpersonal workplace conflicts
- prior to more formal processes such as grievance investigations
- to repair relationships following workplace culture reviews and/or grievance investigations
A negotiated behaviour process can be conducted when parties in dispute are unable or unwilling to take steps to repair their interpersonal relationship and still have to work together.
Used
- previous mediation or FD has not led to resolution
- FD/mediation is unsafe for one or both parties
- one or both parties declines to participate in mediation
- one or both parties lacks the capacity to resolve interpersonal issues
Restorative and conflict coaching can assist parties to understand the dynamics of conflict and their role in a workplace conflict and assist them to repair interpersonal relationships and develop new ways of communicating with colleagues.
Used
- as part of or following other resolution services
- when one or both parties are struggling to move from blame to resolution
- when one or both parties are experiencing heightened emotions when discussing conflict
- leadership coaching
- as part of preparation for FD/mediation
Leadership Coaching is a collaborative process between a coach and a client which has the aim of enhancing
the client’s life experience, performance, wellbeing or development and their ability to make positive purposeful change.
Used
- to help leaders lead
- to address problematic behaviours
- to identify and build on strengths to improve performance and wellbeing
- to assist clients to observe and manage the complexity of the systems they work in